Lieferando

Lieferando is one of the strongest partners for delivery and takeaway. MERGEPORT introduced a two-way interface to integrate Lieferando with your system.

Categories

Category: Ordering Platform
Services: Delivery, Takeaway

How to
activate:

STEP 1

Setup restaurant and menu at Lieferando

Complete the onboarding at Lieferando

Step 2

Set POS Item IDs at Lieferando

Use Lieferando’s partner platform to set the POS item IDs (column “No.” in the menu) or send a .csv containing the menu as well as the corresponding POS Item IDs to the support agent. Depending on the POS integration, POS Item IDs may be necessary.

step 3

License

Activate a MERGEPORT license in the MERGEPORT controller and activate Lieferando as a service provider. Note the apiKey for later.

Step 4

Set MERGEPORT as the interface at Lieferando

In order to activate the POS interface at Lieferando (and all other Just Eat Takeaway platforms) the restaurant (or the sales partner in charge) must contact the responsible Lieferando support agent.

The support agent can be contacted via mail or phone.

Activation request

The inquiry is as follows:

Please activate the POS integration “POS API” for the restaurant [restaurant name] with the customer number [customer number] to MERGEPORT (Integration name: “Mergeport_Mergeport”).

Activate as [integration method] method.

Activation via MERGEPORT: form (may take longer)

Step 5

Configure Lieferando at MERGEPORT

Activate Lieferando and add the Customer Number in the restaurant configuration of the MERGEPORT Controller. 

Step 6

Enable MERGEPORT interface in your POS system

Use the apiKey from the MERGEPORT controller to activate your POS system

Integrate Lieferando with Mergeport

Let’s drive digitization together! Talk to our team of experts to see our solution in action and discuss  we can work together. 

Hints

Configuration

You can choose between primary or secondary notification method (up to 4 available).

    1. If the primary method is selected, the T-Connect tablet will be deactivated.
      1. Accepting orders (acceptedByPOS) must be done through the cash register or Lieferando’s web interface restaurant.lieferando.de. Rejecting orders (rejectedByPOS) is not possible.
      2. Lieferando’s web interface restaurant.lieferando.de can still be used for order overview.
    2. If the secondary method is selected, the T-Connect tablet can still be used (but it is not mandatory).
      1. In this case, it must be noted that confirmation via Lieferando’s portals should only be done after the order has been received in the point of sale (POS). Otherwise, the POS will not be notified.

We recommend selecting the secondary notification method. It is important to note that the T-Connect tablet should not be used further. The notification through the interface may take up to 2 minutes. During this time, the order confirmation should not be made via the T-Connect tablet. We recommend turning off the tablet after the migration period. It can still be used in case of emergency.

Legacy API

“POS API” is the main interface. It supports all types of delivery methods and is recommended by Lieferando. . The “External Orders API” is the deprecated interface. Restaurants that use Lieferando’s delivery fleet “Scoober” are not supported by this integration.

Menu item matching

In the Lieferando Partner Dashboard, the restaurant has the option to assign IDs to the individual menu items (see the following image). The ID entered here will be passed on to the cash register system. Depending on the integration, the assignment to the POS items is made based on this ID or the name of the item. The procedure must be coordinated with the responsible POS vendor.
The restaurant or sales partner can also send an excel file to the responsible support agent containing the menu item name and menu item ID to assign the IDs.


Order flow

Lieferando and the Just Eat Takeaway platform dispatch the orders basing on the configured notification channels. If the POS accepts the order, MERGEPORT submits the “accept” and Lieferando notifies the end customer of the order being prepared. 

In the current version, Lieferando and the Just Eat Takeaway platform do not support the denial of orders. All incoming orders must be processed. “Rejects” are ignored.

FAQ

Lieferando provides two ways to assign POS item IDs to the online menu. 

1) Via support 

2) Via Lieferando Partner Dashboard

Please check the hints for more details.

 

Contact hello@mergeport.com

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Simple & fast integration

Our products can be integrated with a guided 4-step activation process. We support you with everything you need.

Recurring revenue

We give you the keys to our business model. Instead of a one-time payout, our solution allows you to generate a regular monthly income from your restaurateurs.

Added value for customers

Our mission: to provide our partners with all the tools to make sure their customers, restaurants, can streamline their workflows and benefit from the wide range of digital solutions. Fully interoperable.

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