Lieferando is one of the strongest partners for delivery and takeaway. MERGEPORT introduced a two-way interface to integrate Lieferando with your system.
Category: Ordering Platform
Services: Delivery, Takeaway
Complete the onboarding at Lieferando
Use Lieferando’s management platforms to set the POS item IDs.
Activate a MERGEPORT license in the MERGEPORT controller and activate Lieferando as a service provider. Note the apiKey for later.
Use the activation process to receive the information requested and activate MERGEPORT as the POS interface
Use the apiKey from the MERGEPORT controller to activate your POS system
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You can choose between primary or secondary notification method (up to 4 available).
If the primary method is selected, the T-Connect tablet will be deactivated.
Accepting orders (acceptedByPOS) must be done through the cash register or Lieferando’s web interface restaurant.lieferando.de. Rejecting orders (rejectedByPOS) is not possible.
Lieferando’s web interface restaurant.lieferando.de can still be used for order overview.
If the secondary method is selected, the T-Connect tablet can still be used (but it is not mandatory).
In this case, it must be noted that confirmation via Lieferando’s portals should only be done after the order has been received in the point of sale (POS). Otherwise, the POS will not be notified (!).
We recommend selecting the secondary notification method. It is important to note that the T-Connect tablet should not be used further. The notification through the interface may take up to 2 minutes. During this time, the order confirmation should not be made via the T-Connect tablet. We recommend turning off the tablet after the migration period. It can still be used in case of emergency.
Restaurants that use Lieferando’s delivery fleet “Scoober” are not supported by the interface. Lieferando does not provide integration in this case.
Menu item matching
In the Lieferando Partner Dashboard, the restaurant has the option to assign IDs to the individual menu items (see the following image). The ID entered here will be passed on to the cash register system. Depending on the integration, the assignment to the POS items is made based on this ID or the name of the item. The procedure must be coordinated with the responsible POS vendor.
The restaurant or sales partner can also send an excel file to the responsible support agent containing the menu item name and menu item ID to assign the IDs.
Lieferando provides two ways to assign POS item IDs to the online menu.
1) Via support
2) Via Lieferando Partner Dashboard
Please check the hints for more details.
Our products can be integrated with a guided 4-step activation process. We support you with everything you need.
We give you the keys to our business model. Instead of a one-time payout, our solution allows you to generate a regular monthly income from your restaurateurs.
Our mission: to provide our partners with all the tools to make sure their customers, restaurants, can streamline their workflows and benefit from the wide range of digital solutions. Fully interoperable.