Lieferando is one of the strongest partners for delivery and takeaway. Connect with Lieferando and Just Eat Takeaway in DE, AT, CH, NL, BE, FR, LU, DK, BG, PL, CZ. MERGEPORT introduced a two-way interface to integrate Lieferando & the JET Platform with your system.
Complete the onboarding at Lieferando
Use Lieferando’s partner platform to set the POS item IDs (field “External Item ID”) or send a .csv containing the menu as well as the corresponding POS Item IDs to the support agent. Depending on the POS integration, POS Item IDs may be necessary.
Activate a MERGEPORT license in the MERGEPORT controller and activate Lieferando as a service provider. Note the apiKey for later.
In order to activate the POS interface at Lieferando (and all other Just Eat Takeaway platforms) the restaurant (or the sales partner in charge) must contact the responsible Lieferando support agent.
The support agent can be contacted via mail or phone.
The inquiry is as follows:
Please activate the POS integration “POS API” for the restaurant [restaurant name] with the customer number [customer number] to MERGEPORT (Integration name: “Mergeport”).
Activation via MERGEPORT: form (may take longer)
Activate Lieferando and add the Customer Number in the restaurant configuration of the MERGEPORT Controller.
Use the apiKey from the MERGEPORT controller to activate your POS system
Let’s drive digitization together! Talk to our team of experts to see our solution in action and discuss we can work together.
Lieferando and the Just Eat Takeaway platform dispatch the orders basing on the configured notification channels. If the POS accepts the order, MERGEPORT submits the “accept” and Lieferando notifies the end customer of the order being prepared.
In the current version, Lieferando and the Just Eat Takeaway platform do not support the denial of orders. All incoming orders must be processed. “Rejects” are ignored.
For Scooter partners, two different flows can be set. Not all Partners are suitable to both though.
And then there is the Hybrid solution: A Fast Food Flow where the orders come to the POS after having been accepted on the tablet.
For non-Scoober partners, orders are sent directly to the POS (without tablet) as soon as the POS logs in. The hybrid solution is not possible for Own-delivery partners.
For Scoober partners, Lieferando never sends orders right away, as they either go to Scoober or T-Connect first.
Pre Orders
When Scoober (Lieferando’s delivery fleet) is in use, the platform dispatches the pre orders shortly before the expected delivery date. Hence, they are normal orders for the restaurant and require no specific handling.
When the restaurant takes care of the delivery, it gets dispatched right away.
Delivery time updates
Lieferando supports the update of delivery times via their API when setting a a couple of statuses. However, even though they emphasize the importance of accurate delivery times, they also state that the delivery time should not be set too often. We recommend to update it mainly upon “accept” and “preparing” state change.
Lieferando does not support delivery time updates when Lieferando’s delivery fleet is in use (Scoober). The order gets dispatched once the rider already confirmed it. In this case, it may be recommended to use the “hybrid” mode to ensure the restaurant can change the delivery time.
The time sent is the final delivery time for the end customer. Please be aware that the courier has to pickup the order earlier.
In the Lieferando Partner Dashboard, the restaurant has the option to assign External IDs to the individual menu items (see the following image). The ID entered here will be passed on to the cash register system. Depending on the integration, the assignment to the POS items is made based on this ID or the name of the item. The procedure must be coordinated with the responsible POS vendor.
The restaurant or sales partner can also send an excel file to the responsible support agent containing the menu item name and menu item ID to assign the IDs.
Full video here: https://youtu.be/KoWjledHaLw
“POS API” is the main interface. It supports all types of delivery methods and is recommended by Lieferando. . The “External Orders API” is the deprecated interface. Restaurants that use Lieferando’s delivery fleet “Scoober” are not supported by this integration. In the legacy API, you can choose between primary or secondary notification method (up to 4 available).
We recommend selecting the secondary notification method. It is important to note that the T-Connect tablet should not be used further. The notification through the interface may take up to 2 minutes. During this time, the order confirmation should not be made via the T-Connect tablet. We recommend turning off the tablet after the migration period. It can still be used in case of emergency.
Our integration relies on a tech stack that is used by Just Eat Takeaway in
DE, AT, CH, NL, BE, FR, LU, DK, BG, PL, CZ
Lieferando provides two ways to assign POS item IDs to the online menu.
1) Via support
2) Via Lieferando Partner Dashboard
Please check the hints for more details.
By default, the POS API excludes the usage of the tablet from the platform. Means, the POS API only receives orders when the tablet is not in use. Simultaneous use is not possible. There is one exception: the hybrid mode. With the hybrid mode, the orders are sent to the POS only having been accepted on the tablet. Can only be activated by the JET support for restaurants with scoober delivery.
Our products can be integrated with a guided 4-step activation process. We support you with everything you need.
We give you the keys to our business model. Instead of a one-time payout, our solution allows you to generate a regular monthly income from your restaurateurs.
Our mission: to provide our partners with all the tools to make sure their customers, restaurants, can streamline their workflows and benefit from the wide range of digital solutions. Fully interoperable.
