Ordernova is a modern, cloud-based POS and restaurant operating system for hospitality businesses—combining POS, online ordering, delivery platform integrations, and operational management tools in one centralized platform to streamline daily workflows, improve efficiency, and create a seamless experience for both staff and guests. MERGEPORT has partnered with Ordernova to create a bi-directional interface to integrate with ordering platforms and manage online orders more easily.
Activate a MERGEPORT restaurant in the MERGEPORT controller. After saving, note the “API KEY”
Enter the MERGEPORT API KEY in the configuration of the Ordernova POS
Activate the desired ordering platforms
Let’s drive digitization together! Talk to our team of experts to see our solution in action and discuss we can work together.
Supported Order Types
The integration currently supports delivery and pickup orders. Table and dine-in orders are handled entirely within the Ordernova POS ecosystem and are therefore not processed through Mergeport.
Status Updates
Ordernova sends at minimum the acceptedByPOS status. In addition, depending on the provider and the available possibleStateChanges, the system also processes and sends further supported statuses such as fetchedByPOS, ready, pickedUp / inDelivery, and delivered.
Only statuses explicitly provided and allowed by Mergeport via possibleStateChanges are used. No custom or unsupported status values are sent.
Delivery Time Adjustments
At the moment, Ordernova does not actively send delivery time adjustments (timeChange) from the POS. This functionality can be added later if required for live customer operations or specific provider workflows.
Handling of Items without posItemId
Orders containing items without a mapped posItemId are still imported and displayed in the POS system. Such items are treated as provider/free-text positions to ensure that operational workflows are not blocked by missing mappings.
Additional Charges & Discounts
Add-ons, delivery fees, discounts, and tips are processed and displayed within the POS as long as they are included in the Mergeport payload.
Discounts are currently handled on an order level, as they are not delivered as position-specific discounts according to the current Mergeport payload structure.
Contact hello@mergeport.com
Our products can be integrated with a guided 4-step activation process. We support you with everything you need.
We give you the keys to our business model. Instead of a one-time payout, our solution allows you to generate a regular monthly income from your restaurateurs.
Our mission: to provide our partners with all the tools to make sure their customers, restaurants, can streamline their workflows and benefit from the wide range of digital solutions. Fully interoperable.
Copyright 2025